Ek11 Privacy Policy — how safe is your data with us

Ek11 ("we", "our", "platform") takes your privacy very seriously. This Privacy Policy ("Policy") explains how ek11 collects, uses, stores, and protects your personal data.

By using the ek11 platform, browsing the website, or registering an account, you are agreeing to this Privacy Policy. This is part of our Terms and Conditions an integral part.

We believe transparency is the foundation of trust. That's why we use plain language instead of complex legal jargon — to clearly explain what data we collect, why we collect it, and how we use it.

Ek11 collects several categories of information. The details are outlined below:

2.1 Registration Information

• Full Name & Date of Birth
• Email Address & Mobile Number
• Current address & country
• Username and password (encrypted)

2.2 Identity Verification Information (KYC)

• Copy of National ID or Passport
• Selfie or live photo verification
• Proof of address (utility bill, bank statement, etc.)

2.3 Financial Information

• Mobile Pay/Nagad account number
• Bank Account Details
• Transaction history & amounts

2.4 Usage Data

Ek11 collects information in several ways:

3.1 Direct Collection

We collect information directly from you when you open an account, fill out a form, contact support, or take part in a promotion.

3.2 Automatic Collection

While you use the platform, certain information is collected automatically via cookies, web beacons, and similar technologies. This includes your device information, browsing patterns, and session data.

3.3 Via Third Parties

We use trusted third-party services for payment processing, identity verification, and fraud prevention. These partners operate under their own privacy policies.

Ek11 uses your data for the following purposes:

• Service Delivery: Account management, betting features, payment processing
• Identity Verification: Completing the KYC process and verifying age
• Security: Prevention of fraud, money laundering, and unauthorized access
• Legal Obligation: Meeting regulatory requirements and maintaining records
• Service Improvement: User experience analysis and platform improvement
• Contact: Sending important updates, promotions, and support messages
• Responsible Gaming: Identifying problematic betting behavior and providing support

Ek11 shares information only in limited circumstances and strictly on a need-to-know basis. The reasons for sharing are outlined below:

5.1 Service Partners

Necessary information is shared with payment gateways, KYC verification agencies, and technology service providers. These partners are contractually bound to keep your data confidential.

5.2 Legal Obligations

We are required to provide relevant data in response to court orders, government investigations, or lawful requests from regulatory authorities. In such cases, we share only what has been specifically requested.

5.3 Business Changes

If ek11 is ever merged or acquired, user data may transfer to the new ownership. However, the terms of this policy will continue to apply.

Ek11 uses the latest technology and methods to keep your data secure. Our security measures include:

6.1 Technical Security

• SSL/TLS Encryption: All data transfers are conducted through encrypted channels
• AES-256 Encryption: Stored sensitive data is protected with high-level encryption
• Firewall & DDoS Protection: Prevention of unauthorized access and attacks
• Two-Factor Verification: Two-Factor Authentication for account security
• Regular Security Audits: Regular audits by independent experts

6.2 Organisational Security

Only authorized personnel can access user data. All staff have signed confidentiality agreements and receive regular training.

Ek11 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

7.1 Types of Cookies

7.2 Cookie Controls

You can disable cookies from your browser settings. However, turning off essential cookies may cause some features of the platform to not work properly.

As an ek11 user, you have several rights over your own data. To exercise these rights, contact us at support@ek11.click.

Ek11 retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of the active account and 5 years after closure
• Financial Transaction Records: Minimum 7 years as required by law
• KYC Documents: Up to 5 years after account closure
• Betting History: 3 years for dispute resolution
• Cookie Data: 30 days to 1 year, depending on type

Once the retention period ends, data is securely deleted or anonymized.

We verify age at the point of registration. If a minor's account is identified, it is immediately closed and all associated data is securely deleted.

If you believe a minor is using ek11, please report it to support@ek11.click.

Ek11 may update this Privacy Policy when necessary. In the event of any changes:

• 30 days' notice will be given before any significant changes
• A summary of changes will be sent to your registered email
• The "Last Updated" date at the top of this page will always be visible
• Continued use of the platform after changes take effect constitutes acceptance of the updated policy

For any privacy-related questions, requests, or complaints, please reach out to our dedicated privacy team:

We typically respond to all privacy-related requests within 2 business days.